Homeline - long-term befriending

Homeline offers long-term befriending services, helping to reduce isolation and loneliness for residents aged 60 and over living in Hammersmith and Fulham.

We make weekly phone calls to our members for a chat, to check all is well and assist with any problems. We offer home befriending and match our most isolated members with a volunteer for frequent home visits or support getting out and about. Our team of staff can offer advocacy and casework support. In addition, we run regular classes and social events, a great opportunity to get more involved in your local community.

Most recently we have expanded our service to support more people living with dementia at their home and in care homes. 

Telephone befriending:

We make weekly befriending phone calls to our members for a chat, to check all is well and to assist with any problems. Local information, signposting and referrals can be made to appropriate services. When we can’t reach a member we carry out safe & well checks to make sure all is well.

Home visiting:

We have a team of friendly volunteers ready to provide home befriending support to residents. Homeline matches our most isolated members with a volunteer for frequent home visits or support getting out and about.

Dementia specific home visits - we welcome referrals for people living with mild to moderate dementia with specially trained volunteers to carry out visits.

Home visits - walking/wheelchair walking:

We can match residents with a volunteer for walks. This service is for both residents who can walk independently but wish to build confidence in accessing the local community and people who require support get outside with their wheelchair.

Social events/lunches/workshops:

Currently we have IT, line dancing, knitting, exercise and reminiscence classes on offer to Homeline members at The Creighton Centre. In addition, we run monthly social events – a great opportunity to get more involved in your local community and make new friends.

We also organise an annual trip with transport provision for service-users.

In addition, we organise information workshops throughout the year on a variety of health and wellbeing issues affecting our members.

Casework/advocacy support:

Staff can signpost/refer service-users to relevant services and/or support individuals directly with a variety of casework topics.

Additional dementia support:

In addition to matching trained volunteers with individuals living with dementia for home visits, we also support local care homes by providing volunteer befrienders. The Creighton Centre regularly hosts an Admiral Nurse clinic, offering invaluable support for carers of people living with dementia. We also run dedicated social clubs and activities, including reminiscence and active groups tailored for older adults, which support cognitive stimulation, memory recall, and social connection.