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Information, Advice & Guidance

Support with employment, benefits, housing, household debt, advocacy relating to energy companies, housing providers, migration, legal support, accessing health services, navigating IT and online systems; CV and employability workshops; creating individual action plans.

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What is this service?

Our IAG service has seen great demand for long-term support related to debt and the cost-of-living crisis. We have increased our provision to accommodate people transitioning from health benefits to UC or employment and needing additional wrap-around support, and more frequent, longer one-to-one sessions. The team are dealing with increasingly complex situations, with clients facing significant housing and debt issues. We provided advice and hands-on support with budgeting, navigating UC, advocating for clients with utility providers, and securing small grant applications. Data for Winter and Spring 2024/25: 

  • 1,312 IAG attendances 

  • 122 new registrations

What we offer?

  • One-to-one appointments
  • Workshops

Good to know

  • Cost: Free
  • Wait time: Up to one week
  • Signing up:

What people say

Adrian was fantastic, very knowledgeable and helpful, I'm looking forward to the follow-up appointment.”

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