Community Compass

What is Community Compass?

Community Compass is Hammersmith & Fulham Council’s new online home for the borough’s resident focused voluntary and community sector organisations. It helps H&F residents looking for support and guidance from voluntary and community sector organisations.

The online database is easy to use and can list everything residents need to know about your organisation, including your services and prices, CQC rating, events, address, contact details, website and social media accounts.

The website has been built to be a resident’s first point of research when looking for a new local service for themselves, family or neighbours.

Working with our partners from across the voluntary and community sector, H&F responded to their requests to establish a digital space and community resource. Sharing accurate and reliable information that is accessible and engaging for residents is the key aim.

Why was H&F Community Compass created?

H&F Community Compass has been designed to be residents' first stop when searching for everyday support: local services, activities, advice, and support for themselves, their families, or their neighbours.

Developed in partnership with organisations from across Hammersmith & Fulham's voluntary and community sector, the platform is a trusted digital space where residents can easily find local opportunities and support. Its aim is to bring together accurate, reliable, and up-to-date information in an accessible and engaging format, making it easier for residents to connect with the services they need.

Who can join H&F Community Compass?

H&F Community Compass is primarily for voluntary, community, faith, and social enterprise organisations that provide services, activities, or support to residents of Hammersmith & Fulham. Some commissioned services will also be eligible. Please see our Terms & Conditions for full eligibility criteria.

What types of services can I add?

A wide range of services, activities, events, support groups, advice services, wellbeing programmes, community projects, clubs, and volunteering opportunities can be listed, provided they meet our eligibility criteria and are relevant to Hammersmith & Fulham residents.

What information can I add?

The online database is easy to use and can list everything residents need to know about your organisation, including your services and prices, CQC rating (where applicable), events, address, contact details, website and social media accounts. Keeping your profile up to date helps residents access information and connect with your organisation more easily.

How do I get my organisation involved?

It’s really easy to register your organisation on Community Compass. Simply click on the “Get involved” tab and follow the steps. Once you’ve registered and been approved, don’t forget to then list your services to develop your offer, create engaging content for residents and boost your presence on the platform.

The website is also a great way to showcase your community engagement and credentials – imperative when applying to local grants and funding opportunities.  It can also be used as a free way of advertising your upcoming events to the community.

If you’d like more support with registering and uploading your services email  [email protected]  for more information.

How will residents find my services?

H&F Community Compass is actively promoted across the borough, through billboards, social media and through voluntary and community sector networks. Residents can search and browse the site by collection, location, and keywords. The more complete and accurate your profile and information, the easier it will be for residents and professionals to discover your organisation and the support you provide.

FAQs

Is Community Compass free for my organisation?

Yes, it is free to create and update your account on Community Compass.

Am I responsible for my organisation’s profile on Community Compass?

Yes, each organisation is responsible for uploading and maintaining their profile on the website. You will be sent regular reminders to check your details and update your information as needed.

Accounts that are not active or kept up to date will be removed from the database.

Will training be available to help me/my staff learn how to use Community Compass?

Training sessions were successfully delivered last year and recordings/materials are available. We are continuing to explore opportunities for future engagement, training and support activities. Any upcoming sessions or events will be promoted through this webpage, so please keep an eye out for further updates.

My organisation delivers support to a vulnerable community, and we don’t want to publish our address – can we still join?

Yes, organisations can hide their address on their profile to ensure the safety of residents visiting their premises. You only need to provide contact information.

How can I make the most of the platform?

To get the greatest benefit from H&F Community Compass, we encourage organisations to add their services, activities and events and support offers o their profile. A complete and up-to-date listing helps residents understand what you do, who you support and how they can access your services. It is also a great place for advertising your upcoming events for free.

H&F Community Compass can also be used as a valuable signposting tool. If you work with residents that may be looking for additional support, advice, or opportunities in the community, you can direct them to the platform to explore the wide range of services available across the borough. By using the directory to support your own offer, and to connect residents with wider local support, you can help strengthen community networks and improve outcomes for local people.

When will my profile and services be approved?

Once you’ve created your account and uploaded your services a member of the H&F Community Compass team will check it to ensure this website is the right place to advertise your services. Once approved your profile will be live for residents to see. This is typically completed within 2 working days.

How do I find out more about Community Compass?

To find out more, visit our “About us” tab on H&F Community Compass website. Or email: [email protected]. If you need support, please contact H&F Community Compass team at [email protected].