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Guide to adding content to HF Community Compass

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To maintain consistency in the way the content is presented and to ensure we follow best practice for web content and make it accessible for all, please follow the guidance below.

Registering and adding your services

Registering and adding your services is a 2-step process. Please first register and wait until we have confirmed your organisation has been approved. Then follow the guide to adding your service.

PDF guides

Video guides

FAQs

Q - Can more than one person in my organisation have a user account?

A - Yes, you can have as many people managing your content as you want. They can share one main account (would need a shared email inbox for the 2 factor authentification process and confirmation emails) or they can create a new account which selects the organisation as part of the registration and account creation process.

Q - Why can't I see my organisation page in the search results or under any of the category tiles?

A - The site is designed to help people find services. Organisation pages do not appear in the search results or under the category tiles, only the pages you create for the services provided by your organisation will appear. You can view your organisation page if you want, by finding one of the services you have added, there will be a link to your organisation page on this service page.

Q - My organisation provides services for other organisations, can I still add my organisation to this site?

A - Yes, of course! You can add the eligibility criteria to your entry to make it clear who your service if aimed at.

Q - Can I upload documents to my service / event /organisation page?

A - No, you can't upload PDFs or word docs to the website. This is to ensure that content being presented in html which is accessible to screen readers and other assistive technology. You can link to documents on other websites though.

Q - Can I add images to my services, events or organisation pages?

A - Yes, we encourage use of images and organisation logos and there are plenty of opportunities to add images.

However, do not use images to present written information as this is not accessible to assistive technology. Exceptions to this rule would be where your logo contains text or other images with short snippets of text. These can be made accessible by adding alternative text. All image upload fields require alternative text to be added to the field provided.

Please keep image file size to less than 500KB as anything more than this could prevent to page from saving and being published.

Q - How do I add a new location - I tried to do it when adding and event but it didnt work.

A - Please check which locations are available before starting to add your event. You can find the available locations via the 'Locations' button on your dashboard. If the location of your event is not already listed, please add as a new location from the Locations screen.

Unfortunately, once you are in the events form, although there is an option to add a new location and the address fields appear, this does not work at the moment - we are working with suppliers to fix this.

Q - Can I amend an event or service after I have published it?

A - Yes, log in and go to your dashboard. Choose 'Go to services' or 'Events' and open the item to edit it.

Q - When should a service be classed as an event and visa versa

A - When the information you want to post is a one off occurrence it is better as an event. To add recurring events you need to add individual entries for each date. It is probably easier to add the recurring event a s a service.

Q - Can I add multiple locations / days / times to services or events?

A - Unfortunately not. We are working with the supplier to allow this function.

In the meantime, if you have an event that is running over more than one day, please add your event for the 1st day using same start and finish date.

Publish this, then reopen in the admin interface and use the 'Duplicate event' function (see button at the bottom of the event details admin screen) to create a duplicate event.

Change the start and end dates on this duplicate and any other details that you may need to change, and publish.

Q - I can't seem to load my image - the page just hangs, what is wrong?

A - It could be because the file size is too large. Please reduce the file size to less than 500KB and try again.

Style guide

You will be inputting content via template forms which control the look and feel of the website and give some guidance where needed. However there are free text fields for you to add descriptions which allows you a bit more freedom and you can add headings, images and links. For useability and accessibility reasons we ask that you follow these guidelines.

Writing content for the web

Writing great content clearly, in plain English, and optimised for the web helps people understand and find the information they need quickly and easily. The GOV.UK style guide show how to write great content.

Adding headings correctly

If you add headings to your descriptions always use H2s then H3s. Don't use H3s unless there is an H2 already above it.

Adding text links

You may want to add a link in the free text field to another website or a document on a website etc. Please always use descriptive text for these links rather than just 'click here'.